FOTA WEB

What is FOTA WEB?

It is a cloud-based solution for remote firmware and configuration updates, supporting all currently distributed Teltonika Telematics products.

Is there any fees?

The access is provided free of charge to all Teltonika Telematics customers.

FOTA WEB Functions

- Allows you to update the firmware of one or more devices simultaneously.

- Allows remote access to your device without the need for a configurator

- Allows you to change a configuration file of one or more devices simultaneously

- Allows you to modify a configuration file and reassign it to one or more devices simultaneously

- Allows you to update the CAN adapter of the FMB140

- Allows you to have the history of the issued shares (update, configuration to change...) on the different devices.

- Allows you to have different status (active or not active) of the devices.

How to access FOTA WEB and where to have some manual configuration information?

-Platform

-Manual

-General information

All the devices manufactured by Teltonika support FOTA WEB

How to have an account?

Devices sold by Mirifica can be added to Teltonika FOTA WEB by Mirifica easily, please contact us and provide the following details:

details needed for new FOTA WEB users (in the message body):
- FOTA WEB company name (for private persons: your name or your nickname)
- FOTA WEB admin electronic address
- IMEI devices (If you have them already)
details needed for existing FOTA WEB users:
- up to two or three devices:
  one of the following two codes for each device to add to FOTA WEB:
- for more than two or three devices:
  one of the following two lists of devices to add to FOTA WEB (as an attached .csv file):
  - IMEI, one per text line;
  - serial number, one per text line.

For customers who already have a Teltonika FOTA WEB account and devices purchased elsewhere than at Mirifica, and who want Mirifica to manage and integrate devices recently sold from us to Teltonika FOTA WEB, please get in touch with us with the Token and IMEI of the devices

Then, we will move his devices into your company.

NB: If Teltonika devices have not been purchased from Mirifica, ask your seller to manage your devices with the Token you will send him.

Notes:

You can download LOG file via FOTA Web. In this case, you should select your device and go to Actions -->Download from device, choose Continuous LOGs, and select to download 10 files.
If you have VPN SIM cards, IP in the configuration and VPN settings should be 35.156.7.140 instead of fm.teltonika.lt.

So please change the device configuration and VPN settings to use 35.156.7.140. https://wiki.teltonika-gps.com/view/Getting_Started#Using_VPN_SIM_cards
SMS command to configure FOTA WEB connection time is: setparam 13002:30
From May 2020, Teltonika will only be able to issue one FOTA transfer per week. If we receive more in a week, we have to collect them.
device sold by us managed in our admin account can be managed free of charge, All other cases are exceptions and shall be paid.
After many unsuccessful attempts to change the firmware/configurations, it is possible that your device is banned.

In this case please: Try to send SMS commands

1. sdformat

2. cpureset

3. try update again, and check again

Assign devices to a group

1. Select checkboxes of devices that you want to assign to the group

2. Actions => Assign to group => Group Name (enter the first letter of the group)

3. You will filter it below on the list.

Order of execution of operation in FOTA WEB

The order of job execution is as follows:

1. Blackbox log

2. Continuous log

3. Firmware upgrade

4. Configuration download

5. Configuration upgrade

Meaning, that if you set all 5 jobs – the device will first upload the BlackBox log, then a continuous log, and only on 3rd reconnect to FOTA WEB the firmware will be upgraded.

FAQ

Q: Can i change my company name?

A: Company Name can be only changed from our side. You have to contact us.

Q: During the update process, what will happen, if the vehicle is switched off (and so the device is, because it is not connected to permanent vehicle power and the internal battery is not connected)?

A: FMB devices have protection in this scenario. In such cases when the device is turned on it will remain with the firmware version that was before the update process.

Q: What are the different actions that can be done to FOTA WEB?

A: You can find them here: https://wiki.teltonika.lt/view/Devices --> Actions..

Q: Is it possible for a customer to import information other than IMEI to FOTA WEB?

A: No, it is not possible to import other information than IMEI or serial number to FOTA WEB but you can update "DESCRIPTION" column manually to identify your device.

Q: How to get dump files from a device?

A: You need to access FOTA WEB: FOTA WEB - > Actions -> Download from device -> continuous logs.

Q: Is it possible to load a configuration file on the devices, which contains only a few parameters?

A: No, it's not possible. It's only possible to upload a FULL configuration file via FOTA WEB.

Q: Does Fota WEB require a procedural order between firmware and configurator update?

A: When you assign firmware and then the configuration file, the order will be kept and FOTA WEB will upload firmware first, and only then configuration file will be uploaded.

Q: Why do we use the command "web_connect"?

A: We use it for instant connection to the FOTA web. You could use this command for faster logs, configuration download,s or firmware configuration updates.

Q: which command helps to re-initiate data on FM?

A: "deleterecords"

Q: While updating the device with the new configuration via FOTA WEB, will the device send or at least store GNSS data or will there be a data gap of about some minutes?

A: The device will work normally until the FW / Configuration files are received.

Then it will start flashing -updating (about 3 minutes will not collect/send data)

After the change, the FW will restart and start normal operation

After changing the Configuration, it will start normal operation ( no restart)

If there are multiple jobs assigned for a single device – FOTA WEB shall execute them one by one. Each time a job is completed FM shall reconnect to FOTA WEB immediately and if another job is awaiting – attempt to complete it.

Q: Is it possible to transfer the device bought from Mirifica to an external FOTA WEB account?

A: Yes, it is possible.

Please provide the IMEI and SN number of these devices, name your customer account, and Registered user's email.

FOTA lite (v3) (Obsolete)

DE	EN
Du musst schnell sein Fota Update Kommando losschicken, Befehlszeile für das SMS aus dem generierten XML kopieren und die SMS schicken solange der Tracker den Status Waiting zeigt. Dann klappt es.	You have to send its Fota Update command quickly, copy the command line for the SMS text from the generated XML and send SMS text as long as the tracker shows the status Waiting. Then it works.

Du musst

schnell sein Fota Update Kommando losschicken,
Befehlszeile für das SMS aus dem generierten XML kopieren und
die SMS schicken

solange der Tracker den Status Waiting zeigt. Dann klappt es.

You have to

send its Fota Update command quickly,
copy the command line for the SMS text from the generated XML and
send SMS text

as long as the tracker shows the status Waiting. Then it works.

Please contact us for access to FOTA lite (V3).

NB: FOTA lite is free of charge

Firstly, install FOTA lite (V3)
When you start FOTA for the first time, you will see a window (like this one below) with two spaces as shown in the screenshot. One is the hardware key that you need to give us so that we can provide you with a license, and below is a space where you would enter the license key that we would give you.

FOTA windows (first launch)

If you can connect to FOTA without a license key, it means your application is already licensed.

NB: You can have a second installation of FOTA, you just need to provide a hardware key on the second computer.

If when FOTA is running you have a problem, please check that your connection PORT is available. This can be done at the following address: https://ping.eu/port-chk/. You'll get a window like this:

Enter the IP address provided by the FOTA and the PORT (to know the PORT your FOTA uses, press the Windows + R keys on your keyboard, then enter "cmd" and validate in the window that will appear, enter resmon.exe and press the Enter key. The window that will appear will allow you to know which PORT is using an application on your computer)
and click on "Go". This operation will display the status of your connection (open or closed). For the operation of your FOTA, it must be open. If it is closed, then the following procedure will allow you to open it:

Login to your router.
Navigate to your router port forwarding section, also frequently called virtual server ( e.g: PORT: 7000 from external IP to client's PC IP. For every router model, forwarding is different and some routers don't even support forwarding) .
Create the port forward entries in your router.
Test that your ports are forwarded correctly.

Note:

You can download LOG file using FOTA Lite from directory D:\Log\C\.

In the FOTA application, register your device by filling all the required data, choose it, and press the "Choose Files" button, then specify what files you would like to download and the location where you would like to save them and start downloading.

if you encounter difficulties in registering IMEIs, please send us:
- IMEI list of devices which has failed license
- hardware key
With FOTA V3, you will be able to :
       - upload FW to the device? - YES
       - download FW from the device? - NO
       -upload config to the device? - YES
       -download config from the device? - YES, but only for FMBXXX devices (except FMB640)

FAQ

Q: What if you get the error message "Failed Connection timeout" during the update process?

A: Increase a time limit for "Connection timeout". This can be done by:

Time to wait for device connection --> 36000
Network receive timeout --> 36000
Network send timeout --> 36000

FOTA desktop (v2) (Obsolete)

Obsolete and deprecated.

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