Remote Management System (RMS)

Owned by François Éloge - Zebaze Keubou (Unlicensed)
Last updated: Mar 06, 2024 by Franck Arthur Kapche Simo
5 min read

Compatibles devices:

  • RUT devices

  • TRB devices

  • RUTX devices

Rms is host on reliable and secure AWS (Amazon web service).

Via RMS, you can connect unlimited devices.

RMS is using MQTT and the connection is secured with X.509.TLS1.2 and also compatible with standard TLS1.3

Comparison table

With RMS

Without RMS

With RMS

Without RMS

Remote Works

Expense labor costs

Access 3rd party device without additional expenses

Additional software systems costs

Multi-configuration, settings change to all devices at once

Time wasted, manually updating firmware

Control non Teltonika devices (any equipment with Web UI)

/

Position of each device (Geo view and access)

/

No public IP needed

/

Stay in control with your devices remotely (logs, FOTA..)

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Different versions of RMS

  • Standard version

  • Rebranded version (on demand)

  • Local hardware version (on demand)

Teltonika Remote Management Support (RMS) contains information about the user interface for the Teltonika networks devices: https://rms.teltonika.lt

As the world is moving towards digitalization, more and more people are trying to take advantage of that with malicious activities. We are talking about hackers, those who try to use vulnerabilities and security flaws for their benefit. Because of this, businesses are investing a lot to make their products as safe as possible. Teltonika Networks is moving in the same direction and we are happy to announce that we are one of the first companies which created ID Biometrics authentication when logging into our software system called RMS – Remote Management System.

RMS is divided in 3 parts:

  • Management

-Real time email alert

-Special alert

-Geofence (track of your device)

-Activity reports and statistic (graphs and charts)

-FOTA (firmware update) and multi-config

-Access via remote management device

  • Connect

-Access 3rd party devices

-Remote SSH (protocol SSH)

-Remote HTTP/HTTPs (protocol HTTP/HTTPs)

-Remote desktop (protocol RDP/VNC)

-Use cases: Remote access desktop, Alert POs, Microsoft and linux server access..

  • API

 

RMS change notifications:

https://wiki.teltonika-networks.com/view/RMS_Product_Change_Notifications?utm_source=WEB&utm_campaign=6e7e7e4887-EMAIL_CAMPAIGN_2020_08_13_07_39_COPY_01&utm_medium=email&utm_term=0_56c2cbec8a-6e7e7e4887-54718573#2020.09.03_Multiple_changes

What does ID Biometrics mean?

In simple words, it is a mobile phone app., which gives a possibility to make authentication with fingerprint or your pin code. Besides this excellent feature, we are still keeping the standard methods of authentication, including password and email verification. You can easily download the Teltonika ID app from AppStore or GooglePlay and activate it in RMS settings.

In the link below, you can have more information:

https://wiki.teltonika-networks.com/view/Teltonika-id

Note

Please contact us to send us a request for any technical support.

Details needed for new RMS users (in the message body):

  • RMS company name (Rms user name)

  • RMS admin electronic address

  • As soon as you register a brand new device (RUT, RUTX, TRB) in your RMS account you get 1 x free RMS automatically.

    RMS API:

  • Full RMS API documentation can be found here: https://developers.rms.teltonika-networks.com/
    Additional RMS API usage examples:

  • Task manager
    Just like many other functionalities, Task Manager was initially inspired by one of our clients before it became available to all users of RMS. In essence, Task Manager allows creating custom command lists and upload them remotely to the fleet of routers. It could be any type of customized list that is used inside the company and not used anywhere else. As a result, the user can create unique functionalities in their RMS and enable them on the whole router fleet within a click of a button

  • Site Blocking
    You may also be familiar with the Site Blocking functionality from the RutOS. Unsurprisingly, it allows restricting access rights to a list of websites for the users of a specific network. With RMS Site Blocking it is possible to remotely create a Blacklist or Whitelist that filters out which websites a user on the local network can access. This functionality is often used in a work environment when the employer limits access only to specific websites required for direct job duties. RMS allows applying these Whitelists or Blacklists on multiple remote devices and configuring them as per the changing needs of the business.

  • RMS CONNECT
    RMS Connect has gone live less than a year ago and has easily found its’ way to a variety of application scenarios. It enables the access and control of non-Teltonika Networks devices via RDP/VNC, SSH, or HTTP(S) protocols without any additional software and does not require having a public IP or a VPN. Let's have a look at the latest three functionalities added to the RMS Connect.

  • Remote mobile devices
    As suggested by the name, this functionality is meant to enable accessing the screen of an Android or iOS device remotely and in real-time. An RMS app needs to be downloaded and installed on a tablet or a smartphone for it to become accessible via the RMS Connect account. Once this is done, the screen on your remote computer will mirror the exact screen of the mobile device.

  • Device recognition and secure parameters uploading
    When migrating from one device to another, using Multi-config, RMS will recognize interchangeable, compatible, and incompatible parameters of the new device and will not attempt to configure unsupported features

  • SFTP
    Secure File Transfer Protocol (SFTP) uses the Secure Shell (SSH) data stream to establish a safe connection with a higher level of file transfer security. Having an SFTP functionality on RMS allows remotely sending large files directly to an end device, keeping them unreadable during the process and unreachable without authorized access.

  • Multi-config
    This new and exciting feature lets you configure individual Teltonika Networks device parameters directly via RMS, without needing to access the device’s WebUI.

  • Telnet
    Telnet is another protocol that has been added to the RMS. Using Remote Telnet under RMS Connect enables remote connection to the CLI (Command-line interface) of any device that supports Telnet and is connected to your RMS device's LAN. Telnet allows logging on as a regular user with the same privileges and data on a remote computer. Check out the video instructions if you wish to establish or test a Telnet connection via your RMS Connect account.

  • Check product model via RMS platform

Notes:

About RMS VPN

  • Always make sure to use different subnets for LAN and RMS VPN networks, since the RMS VPN uses OpenVPN TUN Layer 3 connection. For example, as done during the remote desktop session, you could use the 192.168.2.0 network for the router's LAN and set the 192.168.255.0 as the RMS VPN virtual network.

  • Make sure that the RUT955 and your other VPN clients are connected to the RMS VPN Hub. You can check this in the "General" tab under the "Sessions" window.

  • When adding routes, make sure to use the correct size subnet mask. For example, if you are adding a route to a specific IP address, the netmask should be set to 255.255.255.255

  • Try using the OpenVPN Connect client if you have any connectivity issues with the RMS VPN Hub on Windows.

  • Make sure to set a Gateway IP address on the Terminal device (the Gateway IP address should be the same as RUT955 LAN IP address)

FAQ

Q: Can we run RMS on a separate server?

A: Yes, You can run RMS on a separate server, RMS has a local version which can be run on a separate server.

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Q: How many days the license is valid?

A: The license is valid for 30 days for one supported device.

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Q: How to enable/disable “auto-extend”?

A: to enable/disable the "auto-extend" option, please follow these steps:

  • navigate to Administration - Companies;

  • from the list of companies, found the required company and click

"i" (View company details);

  • in a new window, under the tab "Devices" will be an option to control "auto-extend

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Q: How to have more information about used credits, how many left, get history?

A: You can see the remaining amount of credit by going to Administration -> Companies. Select the desired company and then go to Resource history. There you can see when credits were added and how many credits are left. You can also see when and which device has used up the credit after downloading the PDF file.