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FOTA WEB

We recommend to add all compatible devices to Teltonika FOTA WEB to ease device monitoring.

Devices supported by Teltonika FOTA WEB (as of 2019-03):

  • FM3001
  • FMB0yx
  • FMB1yx
  • FMB2yx
  • FMB640
  • FMB9yx
  • FM36M1
  • FMM1yx
  • FM3612 (from 01.12.00.Rev.04 firmware version)
  • FMU1yx
  • MTB100
  • FMT100
  • FMB140
  • TMT250

Devices NOT supported by Teltonika FOTA WEB (as of 2019-05):

  • FM1xxx 
  • FM2xxx 
  • FM4xxx 
  • FM5xxx 
  • FM6xxx 
  • FMAxxx 
  • FMB630 

Devices sold by Mirifica can be added to Teltonika FOTA WEB by Mirifica easily. Please contact
  support@mirifica EU
and provide the following details:

  • details needed for new FOTA WEB users (in the message body):

    • FOTA WEB company name (for private persons: your name or your nickname)

    • FOTA WEB admin electronic address

  • details needed for existing FOTA WEB users:
    • up to two or three devices:
      one of the following two codes for each device to add to FOTA WEB:
    • for more than two or three devices:
      one of the following two lists of devices to add to FOTA WEB (as an attached .csv file):
      • IMEI, one per text line;
      • serial number, one per text line.

Devices not sold by Mirifica cannot be added to Teltonika FOTA WEB by Mirifica directly. If the device owner wants Mirifica to add those devices to Teltonika FOTA WEB, the device owner shall contact Teltonika and ask Teltonika to reassign those devices to Mirifica's Teltonika FOTA WEB account.


For customers who already have a Teltonika FOTA WEB account and devices purchased elsewhere than at Mirifica, and who want Mirifica manage and integrate devices recently sold from us to Teltonika FOTA WEB.

Details needed for existing external  FOTA WEB users:

  •           FOTA WEB company name.
  •           FOTA WEB admin electronic address

Then, we will move his devices into this company, delete his account and he will be able to create a new device with the same credentials and see his devices.


NB: If Teltonika devices have not been purchased from Mirifica, ask your seller to manage your devices.

If you want Mirifica to manage your devices then contact: store@mirifica DE  and provide us with  purchase information of these devices.

FOTA WEB Functions:

- Allows you to update the firmware of one or more devices simultaneously.

- Allows remote access to your device without the need for a configurator

- Allows you to change a configuration file of one or more devices simultaneously

- Allows you to modify a configuration file and reassign it to one or more devices simultaneously

- Allows you to update the CAN adapter of the FMB140

- Allows you to have the history of the issued shares (update, configuration to change...) on the different devices.

- Allows you to have the different status (active or not active) of the devices.


Notes:

  •  You can download LOG file via FOTA Web. In this case, you should select your device and go to Actions -->Download from device and choose Continuous LOGs and select to download 10 files.

  • If you have VPN SIM cards, IP in the configuration and VPN settings should be: 35.156.7.140 instead of fm.teltonika.lt.


    So please change device configuration and VPN settings to use 35.156.7.140.  https://wiki.teltonika-gps.com/view/Getting_Started#Using_VPN_SIM_cards

  • SMS command to configure FOTA WEB connection time is:  setparam 13002:30
  • (warning) From May 2020, Teltonika will only be able to issue one FOTA transfer per week. If we receive more in a week, we have to collect them. (warning)
  •  (warning) Device sold by us managed in our admin account can be manage free of charge, All other cases are exceptions and shall be paid. (warning)
  • After many unsuccessful attempts to change the firmware / configurations it is possible that you device is banned.

           In this case please: Try to send SMS commands

                     1. sdformat

                     2. cpureset

                     3. try update again, and check again

  • Assign devices to a group

                     1. Select checkboxes of devices that you want to assign to the  group

                     2. Actions => Assign to group => Group Name (enter the first letter of the  group)

                     3. You will filter it below on the list.

Order of execution of operation in FOTA WEB

The order of job execution is as follows:

1. Blackbox log

2. Continuous log

3. Firmware upgrade

4. Configuration download

5. Configuration upgrade

Meaning, that if you set all 5 jobs – the device will first upload BlackBox log, then continuous log and only on 3rd reconnect to FOTA WEB the firmware shall be upgraded.


FAQ

Q: Can i change my company name?

A:  Company Name can be only changed from our side. You have to contact support@mirifica EU.

--

Q: During update process, what will happen, if vehicle is switched off (and so device is, because it is not connected to permanent vehicle power and internal battery is not connected)?

A:  FMB devices has protection in this scenario. In such case when device will be turned on it will remain with the firmware version that was before update process.

--

Q: What are the different actions that can be done to FOTA WEB?

A: You can find them here: https://wiki.teltonika.lt/view/Devices --> Actions..

--

Q: Is it possible for a customer to import information other than IMEI to FOTA WEB?

A: No, it is not possible to import other information than IMEI or serial number to FOTA WEB but you can update "DESCRIPTION" column manually to identify your device.

--

Q: How to get dump files from a device ?

A:  You need to access FOTA WEB: FOTA WEB - > Actions -> Download from device -> continuous logs.

--

Q: Is it possible to load a configuration file on the devices, which contains only a few parameters?

A: No, it's not possible. It's only possible to upload FULL configuration file via FOTA WEB.

--

Q: Does Fota WEB require a procedural order between firmware and configurator update?

A: When you assign firmware and then configuration file, then the order will be kept and FOTA WEB will upload firmware first and only then configuration file will be uploaded.

--

Q: Why do we use the command "web_connect"?

A: We use for instant connection to FOTA web. You could use this command for faster logs, configuration download or firmware configuration update.

--

Q: which command helps to re initiate data on FM?

A: "deleterecords"

--

Q: While updating device with new configuration via FOTA WEB, will device send or at least store GNSS data or will there be a data gap of about some minutes?

A: The device will work normally until the FW / Configuration files are received.

Then it will start flashing -updating (about 3 minutes will not collect / send data)

After the change, the FW will restart and start normal operation

After changing the Configuration, it will start normal operation ( no restart)

If there are multiple jobs assigned for a single device – FOTA WEB shall execute them one by one. Each time a job is completed FM shall reconnect to FOTA WEB immediately and if another job is awaiting – attempt to complete it.

--

Q: Is it possible to transfer device bought from Mirifica to an external FOTA WEB account ?

A: Yes, it is possible.

Please provide the Imei and SN number of these devices,  name your customer account and Registered user's email.


FOTA lite (v3)

DEEN

Du musst

  • schnell sein Fota Update Kommando losschicken,
  • Befehlszeile für das SMS aus dem generierten XML kopieren und
  • die SMS schicken

solange der Tracker den Status Waiting zeigt. Dann klappt es.

You have to

  • send its Fota Update command quickly,
  • copy the command line for the SMS text from the generated XML and
  • send SMS text

as long as the tracker shows the status Waiting. Then it works.

Please contact us at support@mirifica EU for access to FOTA lite (V3).

NB: FOTA lite is free of charge

  • Firstly, install FOTA lite (V3)
  • When you start FOTA for the first time, you will see a window (like this one below) with two spaces as shown in screenshot. One is hardware key that you need to give us so that we can provide you a license, and below is a space where you would enter license key that we woud give you. 


FOTA windows (first launch)



If you can connect to FOTA without license key, it means you application is already licensed.

NB: You can have a second installation of FOTA, you just need to provide a hardware key on the second computer.


If when FOTA is running you have a problem, please check that your connection PORT is available. This can be done at the following address: https://ping.eu/port-chk/. You'll get a window like this:



Enter the IP address provided by the FOTA and  the PORT (to know the PORT your FOTA uses, press the Windows + R keys on your keyboard, then enter "cmd" and validate in the window that will appear, enter resmon.exe and press the Enter key. The window that will appear will allow you to know which PORT is using an application on your computer)
and click on "Go". This operation will display the status of your connection (open or closed). For the operation of your FOTA, it must be open. If it is closed, then the following procedure will allow you to open it:

  • Login to your router.
  • Navigate to your routers port forwarding section, also frequently called virtual server ( e.g: PORT: 7000 from external IP to client's PC IP. For every router model, forwarding is different and some routers doesn't even support forwarding) .
  • Create the port forward entries in your router.
  • Test that your ports are forwarded correctly.


Note:

  • You can download LOG file using FOTA Lite from directory D:\Log\C\.

In FOTA application,  register your device by filling all required data, choose it and press "Choose Files" button,  then specify what files you would like to download and location where you would like to save them and start downloading.

  • if you encounter difficulties in registering IMEIs, please send us:
    • IMEI list of devices which has failed license
    • hardware key
  • With FOTA V3, you will be able to :
           - upload FW to device? - YES
           - download FW from device? - NO
           -upload config to device? - YES
           -download config from device? - YES, but only for FMBXXX devices (except FMB640)

FAQ

Q: What if you get the error message "Failed Connection timeout" during the update process?

A: Increase a time limit for "Connection timeout". This can be done:

  • Time to wait for device connection --> 36000
  • Network receive timeout --> 36000
  • Network send timeout --> 36000


FOTA desktop (v2)

Obsolete and deprecated.

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