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If you need support for a Teltonika FM device, please send the following information as text to
 support@mirifica EU
for each affected device as far as possible, relevant and reasonable.

basic troubleshooting

  • Tetlonika FM model
  • IMEI and/or serial number (preferably both)
  • firmware version and/or name (typically: .xim) of the applied firmware file (preferably both)
  • configurator version and/or name of the applied configurator file (preferably both)
  • config file (typically: .cfg)
  • issue description
  • useful attachments (if any)

advanced troubleshooting

  • Tetlonika FM model
  • IMEI and/or serial number (preferably both)
  • LED's
    • status
    • behavior (blinking path)
  • firmware version and/or name (typically: .xim) of the applied firmware file (preferably both)
  • configurator version and/or name of the applied configurator file (preferably both)
  • config file (typically: .cfg)
  • cellular network
    • cellular network number
    • device reachable per cellular network call?
  •  SMS
    • device reachable per SMS?
      if yes, send the following debug SMS's and provide their replies:

      • <SMSlogin><space><SMSpassword><space>bbinfo
        if case no login/password have been set: "  bbinfo" (with two leading blanks)

      • <SMSlogin><space><SMSpassword><space>getinfo
        if case no login/password have been set: "  getinfo" (with two leading blanks)

      • <SMSlogin><space><SMSpassword><space>getstatus
        if case no login/password have been set: "  getstatus" (with two leading blanks)

      • <SMSlogin><space><SMSpassword><space>allver
        if case no login/password have been set: "  allver" (with two leading blanks)

  • GPRS
    • device reachable per GPRS?
    • domain name, main
    • domain name, back-up
  • device registered in FOTA WEB?
  • configurator > Status panel > Maintenance panel
    • Log
    • Dump
  • issue description
  • useful attachments (if any)

tachograph troubleshooting

  • tachograph
    • manufacturer
    • manufacturing year
    • model
    • hardware version
    • firmware version
  • vehicle to which the FM device is connected:
    • make
    • mode
    • year

tachocheck

The correct response to SMS "tachocheck" is: CAN_2:111,0000, K-Line:1.CAN1:1, CAN2:1

useful resources:

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