Table of Contents

FOTA WEB

We recommend adding all compatible devices to Teltonika FOTA WEB to ease device monitoring.

Devices supported by Teltonika FOTA WEB (as of 2019-03):

• FM3001
• FMB0yx
• FMB1yx
• FMB2yx
• FMB640
• FMB9yx
• FM36M1
• FMM1yx
• FM3612 (from 01.12.00.Rev.04 firmware version)
• FMU1yx
• MTB100
• FMT100
• FMB140
• TMT250
• GH5200

Devices NOT supported by Teltonika FOTA WEB (as of 2019-05):

• FM1xxx 
• FM2xxx 
• FM4xxx 
• FM5xxx 
• FM6xxx 
• FMAxxx 
• FMB630 

What is FOTA WEB?

 It is a cloud-based solution for remote firmware and configuration updates, supporting all currently distributed Teltonika Telematics products.

Is there any fees?

The access is provided free of charge to all Teltonika Telematics customers.

FOTA WEB Functions

- Allows you to update the firmware of one or more devices simultaneously.

- Allows remote access to your device without the need for a configurator

- Allows you to change a configuration file of one or more devices simultaneously

- Allows you to modify a configuration file and reassign it to one or more devices simultaneously

- Allows you to update the CAN adapter of the FMB140

- Allows you to have the history of the issued shares (update, configuration to change...) on the different devices.

- Allows you to have different status (active or not active) of the devices.

How to access FOTA WEB and where to have some manual configuration information?

-Platform

-Manual 

-General information

All the devices manufactured by Teltonika support FOTA WEB

How to have an account?

Devices sold by Mirifica can be added to Teltonika FOTA WEB by Mirifica easily. Please , please contact us
 
and  and provide the following details:

• details needed for new FOTA WEB users (in the message body):

  • FOTA WEB company name (for private persons: your name or your nickname)

  • FOTA WEB admin electronic address

  • IMEI devices (If you have them already)
• details needed for existing FOTA WEB users:
  • up to two or three devices:
    one of the following two codes for each device to add to FOTA WEB:
  • for more than two or three devices:
    one of the following two lists of devices to add to FOTA WEB (as an attached .csv file):
    • IMEI, one per text line;
    • serial number, one per text line.

For customers who already have a Teltonika FOTA WEB account and devices purchased elsewhere than at Mirifica, and who want Mirifica to manage and integrate devices recently sold from us to Teltonika FOTA WEB, please get in touch with us .

Details needed for existing external  FOTA WEB users:

•           FOTA WEB company name.
•           FOTA WEB admin electronic address

with the Token and IMEI of the devices

Then, we will move his devices into this company, delete his account and he will be able to create a new device with the same credentials and see his devicesyour company.

NB: If Teltonika devices have not been purchased from Mirifica, ask your seller to manage your devices .If you want Mirifica GmbH to manage your devices then contact us and provide us with purchase information for these devices.

FOTA WEB Functions:

- Allows you to update the firmware of one or more devices simultaneously.

- Allows remote access to your device without the need for a configurator

- Allows you to change a configuration file of one or more devices simultaneously

- Allows you to modify a configuration file and reassign it to one or more devices simultaneously

- Allows you to update the CAN adapter of the FMB140

- Allows you to have the history of the issued shares (update, configuration to change...) on the different devices.

- Allows you to have different status (active or not active) of the devicesthe Token you will send him.

...

Notes:

•  You can download LOG file via FOTA Web. In this case, you should select your device and go to Actions -->Download from device, choose Continuous LOGs, and select to download 10 files.

• If you have VPN SIM cards, IP in the configuration and VPN settings should be 35.156.7.140 instead of fm.teltonika.lt.

  
  

  So please change the device configuration and VPN settings to use 35.156.7.140.  https://wiki.teltonika-gps.com/view/Getting_Started#Using_VPN_SIM_cards
  

• SMS command to configure FOTA WEB connection time is:  setparam 13002:30
• From May 2020, Teltonika will only be able to issue one FOTA transfer per week. If we receive more in a week, we have to collect them.
  
•   device sold by us managed in our admin account can be managed free of charge, All other cases are exceptions and shall be paid.
• After many unsuccessful attempts to change the firmware/configurations, it is possible that your device is banned.

...

                     3. You will filter it below on the list.

Order of execution of operation in FOTA WEB

The order of job execution is as follows:

...

Meaning, that if you set all 5 jobs – the device will first upload the BlackBox log, then a continuous log, and only on 3rd reconnect to FOTA WEB the firmware will be upgraded.

FAQ

Q: Can i change my company name?

A:  Company Name can be only changed from our side. You have to contact us.

--

Q: During the update process, what will happen, if the vehicle is switched off (and so the device is, because it is not connected to permanent vehicle power and the internal battery is not connected)?

...

A: No, it is not possible to import other information than IMEI or serial number to FOTA WEB but you can update "DESCRIPTION" column manually to identify your device.

...

Please provide the IMEI and SN number of these devices,  name your customer account, and Registered user's email.

...

FOTA lite (v3) (Obsolete)

...

• Login to your router.
• Navigate to your router port forwarding section, also frequently called virtual server ( e.g: PORT: 7000 from external IP to client's PC IP. For every router model, forwarding is different and some routers don't even support forwarding) .
• Create the port forward entries in your router.
• Test that your ports are forwarded correctly.

Note:

• You can download LOG file using FOTA Lite from directory D:\Log\C\.

...

• if you encounter difficulties in registering IMEIs, please send us:
  • IMEI list of devices which has failed license
  • hardware key
• With FOTA V3, you will be able to :
         - upload FW to the device? - YES
         - download FW from the device? - NO
         -upload config to the device? - YES
         -download config from the device? - YES, but only for FMBXXX devices (except FMB640)

FAQ

Q: What if you get the error message "Failed Connection timeout" during the update process?

...

• Time to wait for device connection --> 36000
• Network receive timeout --> 36000
• Network send timeout --> 36000

FOTA desktop (v2) (Obsolete)

Obsolete and deprecated.