If you need support for a Teltonika FM device, please send the following information to store@mirifica for each affected device as far as possible and relevant.
basic troubleshooting
- Tetlonika FM model
- IMEI and/or serial number (preferably both)
- firmware version and/or name (typically: .xim) of the applied firmware file (preferably both)
- configurator version and/or name of the applied configurator file (preferably both)
- config file (typically: .cfg)
- issue description
advanced troubleshooting
...
- status
- behavior (blinking path)
...
- device reachable per SMS?
if yes, send the following debug SMS's and provide their replies:<SMSlogin><space><SMSpassword><space>bbinfo
if case no login/password have been set: "bbinfo" (with two leading blanks)<SMSlogin><space><SMSpassword><space>getinfo
if case no login/password have been set: "getinfo" (with two leading blanks)<SMSlogin><space><SMSpassword><space>getstatus
if case no login/password have been set: "getstatus" (with two leading blanks)<SMSlogin><space><SMSpassword><space>allver
if case no login/password have been set: "allver" (with two leading blanks)
...
- device reachable per GPRS?
- domain name, main
- domain name, back-up
...
- Log
- Dump
...
Current FM troubleshooting options