Table of Contents

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•  You can download LOG file via FOTA Web. In this case, you should select your device and go to Actions -->Download from device, choose Continuous LOGs, and select to download 10 files.

• If you have VPN SIM cards, IP in the configuration and VPN settings should be 35.156.7.140 instead of fm.teltonika.lt.

  
  

  So please change the device configuration and VPN settings to use 35.156.7.140.  https://wiki.teltonika-gps.com/view/Getting_Started#Using_VPN_SIM_cards
  

• SMS command to configure FOTA WEB connection time is:  setparam 13002:30
• From May 2020, Teltonika will only be able to issue one FOTA transfer per week. If we receive more in a week, we have to collect them.
  
•   device sold by us managed in our admin account can be managed free of charge, All other cases are exceptions and shall be paid.
• After many unsuccessful attempts to change the firmware/configurations, it is possible that your device is banned.

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Meaning, that if you set all 5 jobs – the device will first upload the BlackBox log, then a continuous log, and only on 3rd reconnect to FOTA WEB the firmware will be upgraded.

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FAQ

Q: Can i change my company name?

A:  Company Name can be only changed from our side. You have to contact us.

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Q: During the update process, what will happen, if the vehicle is switched off (and so the device is, because it is not connected to permanent vehicle power and the internal battery is not connected)?

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A: No, it is not possible to import other information than IMEI or serial number to FOTA WEB but you can update "DESCRIPTION" column manually to identify your device.

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• if you encounter difficulties in registering IMEIs, please send us:
  • IMEI list of devices which has failed license
  • hardware key
• With FOTA V3, you will be able to :
         - upload FW to the device? - YES
         - download FW from the device? - NO
         -upload config to the device? - YES
         -download config from the device? - YES, but only for FMBXXX devices (except FMB640)

FAQ

Q: What if you get the error message "Failed Connection timeout" during the update process?

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