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current Configurator and firmware versions

On this page

https://wiki.teltonika.lt/view/Teltonika_Configurator_versions

you find:

  • current configurator version
  • current configurator file
  • current firmware version

Please contact store@mirifica for current firmware file download.

Troubleshooting Teltonika FM devices

If you need support for a Teltonika FM device, please send the following information to store@mirifica for each affected device as far as possible and relevant.

basic troubleshooting

  • Tetlonika FM model
  • IMEI and/or serial number (preferably both)
  • firmware version and/or name (typically: .xim) of the applied firmware file (preferably both)
  • configurator version and/or name of the applied configurator file (preferably both)
  • config file (typically: .cfg)
  • issue description

advanced troubleshooting

  • Tetlonika FM model
  • IMEI and/or serial number (preferably both)
  • LED's
    • status
    • behavior (blinking path)
  • firmware version and/or name (typically: .xim) of the applied firmware file (preferably both)
  • configurator version and/or name of the applied configurator file (preferably both)
  • config file (typically: .cfg)
  • SMS
    • device reachable per SMS?
      if yes, send the following debug SMS's and provide their replies:

      • <SMSlogin><space><SMSpassword><space>bbinfo
        if case no login/password have been set: "  bbinfo" (with two leading blanks)

      • <SMSlogin><space><SMSpassword><space>getinfo
        if case no login/password have been set: "  getinfo" (with two leading blanks)

      • <SMSlogin><space><SMSpassword><space>getstatus
        if case no login/password have been set: "  getstatus" (with two leading blanks)

      • <SMSlogin><space><SMSpassword><space>allver
        if case no login/password have been set: "  allver" (with two leading blanks)

  • GPRS
    • device reachable per GPRS?
    • domain name, main
    • domain name, back-up
  • device registered in FOTA WEB?
  • configurator > Status panel > Maintenance panel
    • Log
    • Dump
  • issue description

Teltonika FOTA WEB

We recommend to add all compatible devices to Teltonika FOTA WEB to ease device monitoring and just in case debug.

Devices supported by Teltonika FOTA WEB (as of 2019-03):

  • FM3001
  • FMB0yx
  • FMB1yx
  • FMB2yx
  • FMB640
  • FMB9yx

Devices supported by Teltonika FOTA WEB (as of 2019-03):

  • FM3xxx (apart from FM3001)
  • FM6xxx
  • FMB630

Please contact store@mirifica to get your devices to Teltonika FOTA WEB.

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