Copy of Copy2 of FM troubleshooting

If you need support for a Teltonika FM device, please send the following information as text to
 support@mirifica EU
for each affected device as far as possible, relevant and reasonable.

basic troubleshooting

• Tetlonika FM model
• IMEI and/or serial number (preferably both)
• firmware version and/or name (typically: .xim) of the applied firmware file (preferably both)
• configurator version and/or name of the applied configurator file (preferably both)
• config file (typically: .cfg)
• issue description
• useful attachments (if any)

advanced troubleshooting

• Tetlonika FM model
• IMEI and/or serial number (preferably both)
• LED's
  • status
  • behavior (blinking path)
• firmware version and/or name (typically: .xim) of the applied firmware file (preferably both)
• configurator version and/or name of the applied configurator file (preferably both)
• config file (typically: .cfg)
• cellular network
  • cellular network number
  • device reachable per cellular network call?
•  SMS
  • device reachable per SMS?
    if yes, send the following debug SMS's and provide their replies:
    

    • <SMSlogin><space><SMSpassword><space>bbinfo
      if case no login/password have been set: "  bbinfo" (with two leading blanks)

    • <SMSlogin><space><SMSpassword><space>getinfo
      if case no login/password have been set: "  getinfo" (with two leading blanks)

    • <SMSlogin><space><SMSpassword><space>getstatus
      if case no login/password have been set: "  getstatus" (with two leading blanks)

    • <SMSlogin><space><SMSpassword><space>allver
      if case no login/password have been set: "  allver" (with two leading blanks)

• GPRS
  • device reachable per GPRS?
  • domain name, main
  • domain name, back-up
• device registered in FOTA WEB?
• configurator > Status panel > Maintenance panel
  • Log
  • Dump
• issue description
• useful attachments (if any)

tachograph troubleshooting

• tachograph
  • manufacturer
  • manufacturing year
  • model
  • hardware version
  • firmware version
• vehicle to which the FM device is connected:
  • make
  • mode
  • year

tachocheck

The correct response to SMS "tachocheck" is: CAN_2:111,0000, K-Line:1.CAN1:1, CAN2:1

useful resources:

• FM63XX/FMB630 and FMB640 and Tachograph Solution
• FMB640 and Tachograph Solution