If you need support for a Teltonika FM device, please send the following information to store@mirifica for each affected device as far as possible, relevant and reasonable.
basic troubleshooting
- Tetlonika FM model
- IMEI and/or serial number (preferably both)
- firmware version and/or name (typically: .xim) of the applied firmware file (preferably both)
- configurator version and/or name of the applied configurator file (preferably both)
- config file (typically: .cfg)
- issue description
advanced troubleshooting
- Tetlonika FM model
- IMEI and/or serial number (preferably both)
- LED's
- status
- behavior (blinking path)
- firmware version and/or name (typically: .xim) of the applied firmware file (preferably both)
- configurator version and/or name of the applied configurator file (preferably both)
- config file (typically: .cfg)
- cellular network
- cellular network number
- device reachable per cellular network call?
- SMS
- device reachable per SMS?
if yes, send the following debug SMS's and provide their replies:<SMSlogin><space><SMSpassword><space>bbinfo
if case no login/password have been set: "bbinfo" (with two leading blanks)<SMSlogin><space><SMSpassword><space>getinfo
if case no login/password have been set: "getinfo" (with two leading blanks)<SMSlogin><space><SMSpassword><space>getstatus
if case no login/password have been set: "getstatus" (with two leading blanks)<SMSlogin><space><SMSpassword><space>allver
if case no login/password have been set: "allver" (with two leading blanks)
- device reachable per SMS?
- GPRS
- device reachable per GPRS?
- domain name, main
- domain name, back-up
- device registered in FOTA WEB?
- configurator > Status panel > Maintenance panel
- Log
- Dump
- issue description
tachograph troubleshooting
- tachograph manufacturer
- tachograph model
- tachograph version
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