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If you have an account but don't remember the login details, use your work email address and reset your password at https://iot.truphone.com/password-reset/.
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Q: What is the Truphone IoT APN configuration?
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Please refer to the SIM card information page on the IoT Connectivity Management Platform for specific customer APN configurations.
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Q: Which devices work with the Truphone IoT SIMs?
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Truphone certifies devices and cellular modules on an ongoing basis. Please refer to Truphone website for a list of certified and recommended modules by Truphone.
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Q: What means Idle session time out: 7 days?
A: Idle session timeout means that the data session will end after some time of inactivity. If the session timeouts, the device should start a new one when needed.
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Q: How long a device must not send data via GPRS before sessions end with Truphone side?
A: If there is no usage, the timeout is triggered after 60 minutes.
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