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If you need support for a Teltonika FM device, please send the following information to store@mirifica for each affected device as far as possible and relevant.

basic troubleshooting

• Tetlonika FM model
• IMEI and/or serial number (preferably both)
• firmware version and/or name (typically: .xim) of the applied firmware file (preferably both)
• configurator version and/or name of the applied configurator file (preferably both)
• config file (typically: .cfg)
• issue description

advanced troubleshooting

• Tetlonika FM model
• IMEI and/or serial number (preferably both)
• LED's status and behavior
• firmware version and/or name (typically: .xim) of the applied firmware file (typically: .ximpreferably both)
• configurator version and/or name of the applied configurator file (preferably both)
• config file (typically: .cfg)
• device reachable per SMS?
  if yes, send the following debug SMS's and provide their replies:
  

  • <SMSlogin><space><SMSpassword><space>bbinfo
    if case no login/password have been set: "  bbinfo" (with two leading blanks)

  • <SMSlogin><space><SMSpassword><space>getinfo
    if case no login/password have been set: "  getinfo" (with two leading blanks)

  • <SMSlogin><space><SMSpassword><space>getstatus
    if case no login/password have been set: "  getstatus" (with two leading blanks)

  • <SMSlogin><space><SMSpassword><space>allver
    if case no login/password have been set: "  allver" (with two leading blanks)

• device reachable per GPRS?
• device registered in FOTA WEB (FMB devices only)?
• configurator > Status panel > Maintenance panel
  • Log
  • Dump
• issue description

Teltonika

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FOTA WEB

We recommend to add all your FMB compatible devices to Teltonika FOTA WEB to ease device monitoring and just in case debug.

Teltonika FMB630 does not support Devices supported by Teltonika FOTA WEB (as of 2019-03):

• FM3001
• FMB0yx
• FMB1yx
• FMB2yx
• FMB640
• FMB9yx

Devices supported by Teltonika FOTA WEB (as of 2019-01).03):

• FM3xxx (apart from FM3001)
• FM6xxx
• FMB630

Please contact store@mirifica to get your devices to Teltonika FOTA WEB.