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If you need help for your Teltonika FM device, please send the following information to store@mirifica for each affected device as far as possible and reasonable:
- Tetlonika FM model
- IMEI and/or serial number (preferably both)
- firmware version and/or name of the applied firmware file (typically: .xim)
- configurator version and/or name of the applied configurator file
- config file (typically: .cfg)
- device reachable per SMS?
if yes, send the following debug SMS's and provide their replies:<SMSlogin><space><SMSpassword><space>bbinfo
if case no login/password have been set: "bbinfo" (with two leading blanks)<SMSlogin><space><SMSpassword><space>getinfo
if case no login/password have been set: "getinfo" (with two leading blanks)<SMSlogin><space><SMSpassword><space>getstatus
if case no login/password have been set: "getstatus" (with two leading blanks)<SMSlogin><space><SMSpassword><space>allver
if case no login/password have been set: "allver" (with two leading blanks)
- device reachable per GPRS?
- device registered in FOTA WEB (FMB devices only)?
- configurator > Status panel > Maintenance panel
- Log
- Dump
- issue description
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